Reliable IT Support for Healthcare Practices
Keep your practice technology running smoothly with our comprehensive IT support services. From hardware maintenance to software updates, we ensure your systems are secure, compliant, and reliable.
The Technology Challenge
Medical practices rely on technology for everything from patient records to billing systems. Downtime, security vulnerabilities, and outdated systems can disrupt patient care, compromise data security, and lead to costly compliance violations.
- Frequent system crashes and downtime
- Outdated hardware and software
- Security vulnerabilities and HIPAA risks
- Lack of technical support expertise
- Expensive IT staffing costs
Our Proactive Support
Santronix Infosys provides comprehensive IT support tailored specifically for healthcare practices. We handle all your technology needs—from routine maintenance to emergency repairs—ensuring your systems stay secure, compliant, and operational.
- 24/7 help desk support
- Proactive system monitoring
- HIPAA-compliant solutions
- Same-day issue resolution
- Cost-effective managed services
Complete IT Solutions
Everything you need to keep your practice technology running smoothly
Hardware Maintenance
Expert repair and maintenance for computers, servers, printers, and medical equipment
Software Support
Installation, updates, and troubleshooting for EHR systems and practice management software
Network Management
Secure, reliable network infrastructure with WiFi optimization and VPN setup
Security & Compliance
HIPAA-compliant security measures including firewalls, encryption, and access controls
Backup & Recovery
Automated backup solutions and disaster recovery planning to protect your data
Help Desk Support
Responsive technical support via phone, email, or remote access when you need it
Success Stories
How we've helped practices improve their IT operations
Complete IT Infrastructure Upgrade
Modernized outdated systems for a 3-location medical practice, improving efficiency and HIPAA compliance while reducing downtime by 80%.
Key Results:
- 80% reduction in downtime
- Full HIPAA compliance
- Cloud backup solution
- 24/7 monitoring
Ongoing IT Support & Maintenance
Providing comprehensive IT support for growing practice, ensuring reliable technology operations and minimal disruptions to patient care.
Key Results:
- 99.9% system uptime
- Same-day issue resolution
- Proactive maintenance
- Cost-effective solutions
Flexible Support Plans
Choose the level of support that fits your practice needs
Basic Support
Essential IT maintenance
- Business hours support
- Remote assistance
- Software updates
- Email support
Complete Care
Comprehensive IT management
- 24/7 help desk support
- Proactive monitoring
- On-site visits included
- Priority response times
- Security management
- Monthly reporting
Custom Enterprise
Tailored solutions
- Everything in Complete Care
- Dedicated account manager
- Custom SLAs
- Multi-location support
- Strategic IT planning
Having reliable IT support has been transformative for our practice. We no longer worry about technology issues disrupting patient care. Their team is responsive, knowledgeable, and truly understands healthcare IT.
Ready for Reliable IT Support?
Get a free IT assessment and discover how we can improve your practice technology
Schedule Free Assessment